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Hello Sure
Operations Centre

Security and emergency management services, 24 hours a day, all year round.

The Operations Centre guarantees a more than 90% success rate in intervention compared to stand-alone system management, ensuring a rapid and effective response to events and alarms.

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Which alarms are handled by the Operations Centre?

Security alarms: theft, intrusion, robbery, kidnapping. Emergency alarms: SOS, panic, flooding, fire, gas leakage. Technical alarms: faults, power failure, low battery.

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Which organisations are contacted by the operations centre?

Law enforcement agencies for security alarms. Emergency authorities for emergency alarms (ambulance, fire brigade...) Installer for technical alarms.

Security products achieve optimal performance when combined with the 24-hour service of the Operations Centre.

Qualified and trained security experts receive and manage all system events and alarms in real time, contact the customer and, if necessary or required, the relevant authorities, until the problem is fully resolved.

How to activate the Hello Sure Operations Centre option

The operations centre service is an optional option that allows customers to customise their security system and services.

This flexibility allows them to adapt Hello Sure to their specific needs and to benefit from the dedicated assistance and effectiveness of the Operations Centre only if desired.

This allows users to enrich the functionality of their security system and benefit from the advantages offered by the 24-hour Operations Centre at a cost of €24.99 per month including VAT.

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